1. General

This Privacy Policy is applicable to Fresco Market (hereinafter the “Company”, “we”, “our” or “us”) website, https://frescomarket.com.cy (the “Website”).

In this Privacy Policy we explain how we collect and use your personal information that we obtain when you visit the website, purchase from the website and interact with us, how we share your information and the steps we take to protect your information.

2. Our Commitment to You

We understand the importance of maintaining the confidentiality and privacy of Your Personal Data. By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of Your Personal Data.

3. Collection of Information

By using or navigating the Website you acknowledge that you have read, understand and agree to be bound by this Privacy Policy. You should not provide us with any of your information if you do not agree with the terms of this Privacy Policy.

We collect data upon registration of the visitor, or information provided to execute a purchase order.

The personal information we will ask you to provide is the following:

  • Name Surname
  • Address
  • Email
  • Telephone
  • Billing information to complete the purchase

The payment process via credit card is done with collaboration of JCC Payment Systems Ltd which provides and ensures the implementation of all necessary safety standards. Your credit card details are submitted directly by you to the online application of the JCC Payment Systems Ltd. 

JCC Payment Systems Ltd encrypt all personal information of your credit card. The security check is based on a unique password key thus ensuring data encryption sent over the connection. We don’t have access to your credit card details, throughout the process of your online transaction, does not have access to the complete credit card details and therefore assumes no responsibility.

4. Use of the Information

We take your privacy seriously and will only use your personal information in accordance with our Personal Data Protection Policy, in order to communicate with you about our services and to improve the quality of our services.

The purposes for which we collect your personal information are as follows:

  1. To execute a purchase order from our website
  2. To investigate and follow up on any comments, inquiries and complaints you may have and to resolve any disputes and problems which may have arisen with respect to the use of our services.
  3. To obtain feedback from you that will help us to improve and/ or further the provision of our facilities and services.
  4. To communicate with you about our services that may be of interest to you.
  5. To communicate with you about products and/or services of our affiliates that may be of interest to you.
  6. To inform you about promotional events, special offers, etc.
  7. To enable us to perform our obligations towards you. 
  8. To comply with a legal obligation to which we may be subject.
  9. Any other purpose specifically requested and/or agreed by you

Your personal information is processed and stored in our central offices located in Limassol. It will be accessed only by our employees or contractors who are authorized to do so under a duty of confidentiality and only for the purposes stated above.

We do not collect any personal data other than that specifically mentioned above, and we do not use your personal data without your explicit consent unless you ask us to do so.

You do not have an obligation to provide us with your personal data, but if you don’t we will not be able to provide you with our services.

We do not carry out any automated decision-making activities, including profiling, using your personal information.

5. Recipients of your personal information

Reasonable endeavors are made to ensure that data is only accessible by those with a need for access to fulfil the purposes set out above.

We use third party service providers to store and process personal data in certain ways which are useful for the purposes of our services which allow us to host the website, send you newsletters and company updates. These service providers are only allowed to process your personal data to the extent necessary to provide the services we have requested from them.

6. Retention of data

The Institution retains personal data in accordance with the Data Retention Policy. Any personal data provided to us is retained to fulfil the purposes for which the data was collected, as stated in paragraph 4 above. After the fulfilment of the purposes for which the personal data was collected, such data will be destroyed, and a Destruction Certificate will be retained in our records, unless destruction is prohibited for legal, regulatory or technical reasons.

Any data kept by us for marketing and information purposes will be retained until you inform us that you no longer wish to receive such information.

For further information on Our retention and destruction processes, please learn about the Our Data Retention Policy at support@frescomarket.com.cy

Any requests for further information in relation to the continued processing of specific data and requests for destruction of data should be made to support@frescomarket.com.cy

7. Your Rights

Should you believe that any personal information we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted by contacting us at our website

In the event that you wish to complain about how we have handled your personal data, please contact us at  support@frescomarket.com.cy . We will then look into your complaint and work with you to resolve the matter.

In response to such requests, we reserve the right to require the individual making the request to provide certain details about himself/herself so that we can validate that the individual is indeed the person whom the data refers to. The Institution is required to respond to the request of the individual within 40 days and it will endeavor to do so wherever possible.

If you still feel that your personal data has not been handled appropriately according to the law, you can submit your complaint with the Office of the Commissioner for Personal Data Protection, at 1 Iasonos Street, 2nd Floor, 1082 Nicosia, tel. +357 22 818456, email address  commissioner@dataprotection.gov.cy.